In the wake of the CityTime scandal, New York City officials have taken steps in recent years to increase oversight of outside contractors, including a joint transparency project with the city comptroller, a new city technology development corporation, and the passage of a law requiring a cost-benefit analysis before any outsourcing that could replace city workers. But for critics, still more changes are needed to prevent another debacle like CityTime, a computerized payroll system that went hundreds of millions of…
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