Empowering Citizen Services through AI: Governance-Driven Innovation for Federal Agencies

Artificial intelligence (AI) is ushering in a new era of opportunity for government. The technology holds the potential to redefine how federal agencies interact with citizens—offering more tailored, efficient, and proactive services. For a public that has grown accustomed to personalized digital experiences in the private sector, expectations are evolving. Citizens increasingly want government organizations to meet them where they are, with services that are both smarter and easier to navigate. Federal employees recognize this shift.

To learn where agencies are on their AI journey, what’s holding them back, and how governance can pave the way to innovation that genuinely enhances the citizen experience, Granicus partnered with GovExec Intelligence to conduct an online study and roundtable discussion to learn where agencies are on their AI journey, what’s holding them back, and how governance can pave the way to innovation that genuinely enhances the citizen experience.