The Defense Health Agency (DHA) supports over nine million Service Members and Military Health System beneficiaries, with high-quality, impactful and connected care. Digital platforms are rapidly shaping beneficiary expectations for their care experience. Among America’s Service Member population, there is increasing demand for access to the Military Health System (MHS) via self-service portals and digital options, as active duty, reserve and retired U.S. Military personnel, along with their dependents, seek more convenient solutions.
While digital solutions won’t replace face-to-face interactions anytime soon, these solutions help make it easier for recipients to navigate the health system and connect to different information and modalities of care.