Transportation and healthcare: How government agencies are leveraging AI to improve critical public service delivery

AI is transforming how governments deliver critical services—from improving public transit efficiency to enhancing healthcare outcomes. At Google Public Sector’s Gen AI Live & Labs event, experts showcased real-world innovations where automation, security, and scale are driving mission success. From predictive maintenance in New York’s subway system to AI-powered hospital operations, this piece explores how Google is partnering with agencies to revolutionize public service.

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